De Beauvoir Town Florist Terms & Conditions

Welcome to De Beauvoir Town Florist – Online Flower Delivery Terms & Conditions

These Terms & Conditions govern your use and purchase of products from De Beauvoir Town Florist. By placing an order through our website for flower delivery in De Beauvoir Town and adjoining locations, you accept and agree to abide by these terms. Please review them carefully before placing your order. If you do not agree with any part of these terms, please refrain from using our services.

1. Scope and Applicability

These Terms & Conditions apply to all customers ordering flowers and related products for delivery within De Beauvoir Town and surrounding areas. By using our website and services, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. We reserve the right to refuse orders when deemed necessary for operational or legal reasons.

2. The Order Process

2.1 Selection and Customisation
Browse our range of floral arrangements, bouquets, and gifts available for online order. Select your preferred items, customise as required, and add them to your cart.

2.2 Checkout Procedure
Once you have finalised your selection, proceed to checkout. You will be prompted to provide delivery details, recipient information, desired delivery date and any specific instructions. Ensure all details are accurate, as we cannot be held responsible for issues arising from incorrect information.

2.3 Order Confirmation
After submitting your order, you will receive an automated confirmation outlining your purchase and delivery details. This confirmation serves as an acknowledgement of receipt and is not acceptance. The contract is only formed upon dispatch of your order from our premises.

2.4 Order Amendments
We aim to fulfil all orders as specified; however, orders that have already been processed or dispatched may not be changed. For amendments, contact us promptly. While we endeavour to accommodate changes, this cannot be guaranteed, especially during peak periods.

3. Payments

3.1 Accepted Payment Methods
Payment for orders placed through our online store must be made in full at the time of ordering. We accept various payment methods, which will be specified during the checkout process. Orders will not be processed until full payment has been received and verified.

3.2 Pricing
All product prices are listed in GBP (£) and include VAT where applicable. Delivery charges are stated separately during checkout. We reserve the right to change prices and delivery fees at any time; however, these will not affect confirmed orders.

3.3 Payment Security
We take security seriously and use third-party, encrypted payment gateways for processing payments. We do not store your payment details beyond what is necessary for order fulfilment and record-keeping as required by law.

4. Order Cancellation & Refunds

4.1 Order Cancellation by Customer
You have the right to cancel your order for flowers provided you give us reasonable notice before the arrangement is prepared or dispatched. If the order has already been prepared or is out for delivery, cancellation may not be possible. For perishable products like flowers, your right to cancel under the Consumer Contracts Regulations 2013 does not apply once preparation has begun.

4.2 How to Cancel
Contact us as soon as possible if you wish to cancel. Cancellations must be requested via the method provided at checkout. We recommend contacting us without delay for the best chance of cancellation taking effect.

4.3 Refund Policy
If your order is eligible for cancellation, a full refund will be issued to your original method of payment. If the flowers have already been prepared or dispatched, we regret that a cancellation or full refund may not be possible. In the unlikely event that we cannot fulfil your order due to circumstances beyond our control, you will receive a full refund.

4.4 Returns
Due to the perishable nature of flowers, returns are generally not accepted. However, if you receive a product that is damaged, not as described, or fails to meet our usual standards for quality, please inform us within 24 hours of delivery. Include photographic evidence where possible. We will assess the concern and may offer a replacement or partial/full refund as appropriate.

5. Delivery Terms

5.1 Delivery Areas
Our flower delivery service is available throughout De Beauvoir Town and the surrounding areas. Orders placed for addresses outside our listed delivery zones may be declined or subject to additional charges.

5.2 Delivery Times
We strive to deliver all floral orders on your requested date. While we make every effort to adhere to selected timeframes, we cannot guarantee precise delivery times due to factors such as traffic, weather or unforeseen events. You will be notified if your order is delayed beyond reasonable expectations.

5.3 Recipient Absence
If the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers with a neighbour or in a safe location, unless specific instructions have been provided. A delivery notification will be left for the recipient with further instructions. Responsibility for the flowers transfers to the customer upon delivery to the stated address or recipient’s agent, including a neighbour or designated safe place.

5.4 Failed Deliveries
In the event of a failed delivery due to incorrect or incomplete information provided by the customer, redelivery may incur additional charges. It is the customer’s responsibility to ensure that all delivery details are accurate and up to date.

6. Product Description and Substitution

6.1 Product Images and Description
Photographs and descriptions of our floral arrangements on the website are for illustrative purposes only. While we strive for accuracy, natural variations may occur in flower colour, size, and seasonal availability. The delivered product may differ slightly in appearance from images shown.

6.2 Substitution Policy
Occasionally, specific flowers or containers may be unavailable due to seasonal changes or supply issues. In such cases, we reserve the right to substitute similar items of equal or greater value, preserving the overall style, theme, and value of the arrangement. We will endeavour to inform you of substantial changes, but minor substitutions may be made at our discretion without notice.

7. Your Responsibilities

7.1 Customer Information
You are responsible for providing complete and accurate information when placing your order. Inaccurate or incomplete information may lead to delays or failed deliveries, for which we will not be held liable.

7.2 Handling and Care
Upon receiving your order, follow care instructions provided to ensure your flowers last as long as possible. We are not responsible for flowers that have perished due to improper handling, storage, or care after delivery.

8. Liability

8.1 Exclusions of Liability
While we ensure all flowers are fresh and selected to the highest standards, De Beauvoir Town Florist is not liable for:

• Losses or damages resulting from late or failed deliveries if due to incorrect address details or recipient absence
• Events outside our reasonable control, such as extreme weather, traffic conditions or other force majeure events
• Natural variations in floral products inherent to living plants

We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Complaints and Resolution

We value customer feedback and take complaints seriously. If you are not satisfied with our products or services, please contact us promptly with your order details and supporting evidence, such as photographs. We will investigate complaints in good faith and, where necessary, offer a suitable resolution such as a replacement, partial refund, or store credit at our discretion.

10. Intellectual Property

All content on the De Beauvoir Town Florist website, including images, text, logos, and designs, is protected by intellectual property rights. Use of our content for any purpose other than ordering from our website is prohibited without prior written consent.

11. Privacy and Data Protection

We respect your privacy. Personal information gathered during the order process is used solely for processing your orders and providing our services. We store your information securely in accordance with applicable UK data protection laws. For further details, please refer to our Privacy Policy (available on our website).

12. Amendments to These Terms

We reserve the right to amend these Terms & Conditions at any time. Changes will be effective from the moment they are posted on our website. It is your responsibility to review the latest terms before placing each order. Continued use of our services constitutes acceptance of any revised terms.

13. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising from them, are governed by the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Notes for Customers in De Beauvoir Town and Nearby Locations

These terms are applicable to all customers ordering flower delivery within De Beauvoir Town and its neighbouring areas. By proceeding with your order, you confirm your acceptance of these Terms & Conditions, which have been prepared to ensure a safe, fair, and enjoyable online shopping experience for our local community and beyond.

Thank you for choosing De Beauvoir Town Florist for your floral needs. We look forward to serving you.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 63 De Beauvoir Cres, De Beauvoir Town, London, N1 5SG.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in De Beauvoir Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near De Beauvoir Town.

For assistance with orders, returns or account queries, please fill out the Contact Us form.