Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in De Beauvoir Town
At De Beauvoir Town Florist, providing only the freshest flowers to our valued customers is the heart of our service. We are proud to be the trusted local florist for households and businesses throughout De Beauvoir Town, and we stand behind the quality and freshness of every floral arrangement we deliver. If for any reason your flowers do not meet our standards, please refer to our policies below for returns, refunds, and complaints.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your arrangements. However, if your flowers arrive damaged or are not in optimal condition, please contact us as soon as possible on the day of receipt. In order to assist you promptly, we kindly ask that you provide a photo of the damaged flowers as part of your claim. This will help us to investigate and resolve your concern efficiently.
Freshness Window Commitment
Your flowers should look beautiful and fresh for a minimum of five days from the time of delivery, provided they are cared for according to our instructions. If your blooms appear wilted or lose their quality within this freshness window, and you have followed our care tips, we will be happy to resolve the issue with a replacement or a refund as appropriate.
Refunds and Replacement Options
Your satisfaction is important to us. If your flowers are not up to the high standard you expect, or if they have been damaged in transit, we offer two solutions:
- Replacement: We can arrange for a fresh replacement of your order to be sent out as soon as possible.
- Refund: Alternatively, you may opt for a full or partial refund depending on the extent of the issue.
To ensure a smooth process, please contact us promptly, ideally within 24 hours of delivery, so we can verify and address your concern. When eligible, refunds will be processed to your original payment method within a few working days.
Our Complaints Process
We are committed to delivering excellent service with every order. If you wish to raise a complaint regarding any aspect of your experience, please follow these steps:
- Contact us directly with details of your issue, quoting your order number and delivery date.
- Provide a clear description of the problem, and if relevant, supporting photos.
- Our team will acknowledge your complaint promptly and aim to resolve it within two working days.
If for any reason you remain dissatisfied after our initial resolution, your case will be personally reviewed by a senior member of our team to ensure you receive a fair outcome.
Trusted Local Florist in De Beauvoir Town
As long-standing florists in De Beauvoir Town, our reputation for beautiful, fresh flowers and attentive service is important to us and to the community we serve. Whether you are ordering for your home, office, or for a special occasion, we value your trust and are always here to help with any concerns you may have about your order.
Thank you for choosing De Beauvoir Town Florist – we look forward to serving you with the freshest flowers and the highest levels of service, every time.
